Do you take insurance?

Heart to Heart Counseling & Coaching does not accept insurance at this time, but will provide a monthly invoice that can be submitted to the client’s health care providers for reimbursement.

Duration, Fees & Payment

The fee for weekly sessions is $250 for individuals (60-minute session) and $275 for couples (60-minute session). The fees are due at the start of each session. An objective measure form will be provided to determine your progress and evaluation. Please contact me directly for further details. Some clients may benefit from more support and arrangements can be made to accommodate this need.

What is the cancellation policy?

Heart to Heart Counseling & Coaching has a 24-hour cancellation policy. Failure to provide adequate notice will result in a charge for the full session and that amount will not be able to be listed on any requested superbills as insurance companies do not cover missed appointments.

Termination of Therapy

The length of treatment and the timing of the eventual termination of treatment depend on the specifics of your treatment plan and the progress you achieve. Ideally, we will collaborate to determine when the conclusion of our work together is appropriate and plan accordingly. You may discontinue therapy at any time.

Heart to Heart Counseling & Coaching/Cynthia Dennis reserves the right to terminate therapy if:

• Fees are not paid on time

• You are not (or are no longer) benefiting from treatment

• There is a failure to comply with recommendations or to participate in therapy

• Any conflict(s) of interest are identified

• Your needs are outside of the practice’s scope of competence and we will attempt to provide you with appropriate referrals

What is the No Surprises Act?

No Surprises Act

The No Surprises Act is a federal law that protects patients from unexpected medical bills. If you are uninsured or choose not to use your insurance for therapy services (self-pay), you are entitled to a Good Faith Estimate (GFE) of expected charges before you receive services.

Your Good Faith Estimate will include:

• Expected charges for therapy sessions

• Any additional services that may be needed

• Expected timeline for treatment

• Information about your rights

Your rights under this law:

• Receive cost estimates upfront before services

• Dispute bills that are $400 or more than your estimate within 120 days

• File complaints if you believe your rights have been violated

Need help or have questions?

• Contact our office first at (415) 497- 3905 or cynthiaRMdennis@gmail.com.

• For billing disputes or more information: cms.gov/nosurprises or 1-800-985-3059.

For the most current information about your rights, visit cms.gov/nosurprises.

If you believe you’ve been wrongly billed, you may contact: The California Department of Insurance.

See Model Disclosure Notice Regarding Patient Protections Against Surprise Billing Instructions for Providers and Facilities for more information about your rights under Federal law.

Schedule your free 20-minute phone consultation today!